Help & FAQs

When placing your order via the Buy Now on Amazon button, you will be directed to the official Dog & Field product listing on Amazon.com Here you can place your order and take advantage of Amazon’s fast and efficient delivery network and utilize your preferred shipping options.

In taking advantage of Amazon fulfilment services we can ensure that you, the customer gets the fastest and most efficient shipping service. We hold stock in Amazon’s fulfilment centres all across the United States, meaning that where ever you are in the country, we can have your order delivered in the quickest possible time frame.

The timeframe of your delivery will depend on the service you choose at checkout and what level of account you have with Amazon. For example, if you have a Prime account then you may be eligible for same day or next day delivery.

Amazon’s delivery network is one of if not the best out there. Therefore we are leveraging this service to offer the best shipping experience for you.

We are confident that you will be happy with your Dog & Field purchase. However, in the unlikely event that you are not happy we offer a 30-day money back guarantee.

When you receive your delivery, please check everything is in the package you ordered. Please advise us within 24 hours of receiving your order if there is anything missing or damaged

Please deal with all requests regarding your purchase via your Amazon account. This is the fastest way we can deal with your query as all your order information is at your fingertips. You can easily request a return, exchange refund, or simple send us a message.

For general enquiries you can contact us at hello@dogandfield.co

All items must be returned as new and with all packaging / labels still attached. Simply post your goods back to us, enclosing a note with your order number, full name, postal address, contact number and reason for the return, or exchange.

If you wish to cancel your order please do so within your Amazon account at your earliest opportunity. Once dispatched, an order cannot be cancelled.

We do not accept responsibility for items that have become defective through misuse or abuse. For example – If your dog has chewed the item.